Access violation at 0040207F in awp.exe

[gentje]

Hey there,

First - using Atlantis on a Win11Pro Dell laptop (up-to-date).

After a recent restart of my computer (after using it much of the day with no issues), I opened Atlantis, but when I tried to type, it threw the following at me:

"EAccessViolation

Error loading spellcheck dictionary "G\Teresa\Documents\Atlantis\Spellcheck\uk.zlx
Do you wish to retail this dictionary and make another attempt later?

Yes No"

When I clicked yes, it threw another Access violation my way:

"Access violation at 0040207F in awp.exe"

And shut down Atlantis.

I tried another restart and the same thing happened.

I checked the Spellcheck folder in Atlantis and found the following:

AtlantisSpellcheckFolder-22Sep2024.jpg (54.24 KiB) Viewed 10955 times

Realizing I hadn't updated recently, I installed the most recent update and this time upon opening, I didn't even get the Error loading the spellcheck dictionary - it just went straight to access violations:

AccessViolationAfterInstallingRecentUpdate.jpg (27.67 KiB) Viewed 10955 times

Any advice on how to fix this short of uninstalling and reinstalling Atlantis, which would mean setting everything up again the way I like it. I use Atlantis daily and really need it to work.

Thanks,

Teresa

[admin]

If you have an antivirus, please make sure that it does not prevent Atlantis from accessing its files (check the settings or log of the antivirus). This would be a good starting point.

[gentje]

I don't think that's the issue as it had worked five minutes before and for years previously - all that changed was a reboot.

[admin]

If the spellcheck file is where it is supposed to be and it is not corrupted, but Atlantis still cannot load it, this can only mean access issues. I believe it is not hard to temporarily disable the antivirus and conduct simple tests.

You can also create a new portable copy of Atlantis on another drive, then copy all the files from “G\Teresa\Documents\Atlantis” to the home folder of the portable copy.

[gentje]

But WHY would this suddenly happen after years of it working fine?

I don't have time to muck about with testing. I don't want to give up on Atlantis, but if it just gives up on me like this, I won't have a choice.

[gentje]

McAfee says there are no blocked connections.

[admin]

This is not about connections. This is about access to certain locations on your disk. Your antivirus probably includes anti-ransomware protection or a similar feature. Disabling the antivirus temporarily is not hard.

[gentje]

I did that, and it didn't make a difference. Still had the same issue. Added the following files to excluded list in McAfee, rebooted comptuer, still no change:

excludedAtlantisFiles-scanningoff.jpg (98.63 KiB) Viewed 10928 times

[admin]

The spellcheck files are not executable. There is no point in excluding them. If you need to exclude something, it is the executable file of Atlantis:

C:\Program Files (x86)\Atlantis\awp.exe

[admin]

Creating a portable clone of your current copy of Atlantis is very simple:

1. Create a new folder on another available disk – for example, “C:\Portable apps\Atlantis”.

2. Download the setup file of Atlantis:
https://www.atlantiswordprocessor.com/en/downloads.htm

3. Run the setup file. Choose “C:\Portable apps\Atlantis” as a destination folder and check the “Install as portable” option. Complete the install.

4. Copy all the files and folders from “G\Teresa\Documents\Atlantis” to “C:\Portable apps\Atlantis” with the file manager.

5. Run the “awp.exe” file from “C:\Portable apps\Atlantis”.

[gentje]

I excluded Atlantis.exe - no change

[admin]

The executable file of Atlantis is awp.exe, not Atlantis.exe.

[admin]

Please create a clean portable copy of Atlantis:

1. Create a new folder on another available disk – for example, “C:\Portable apps\Atlantis”.

2. Download the setup file of Atlantis:
https://www.atlantiswordprocessor.com/en/downloads.htm

3. Run the setup file. Choose “C:\Portable apps\Atlantis” as a destination folder and check the “Install as portable” option. Complete the install.

You can launch this portable copy by running the “C:\Portable apps\Atlantis\awp.exe” file.

[gentje]

I did this, same result...

PortableApps.jpg (30.81 KiB) Viewed 10913 times

AccessViolationWhileRunningPortableVersion.jpg (27.2 KiB) Viewed 10913 times

Please create a clean portable copy of Atlantis:

1. Create a new folder on another available disk – for example, “C:\Portable apps\Atlantis”.

2. Download the setup file of Atlantis:
https://www.atlantiswordprocessor.com/en/downloads.htm

3. Run the setup file. Choose “C:\Portable apps\Atlantis” as a destination folder and check the “Install as portable” option. Complete the install.

You can launch this portable copy by running the “C:\Portable apps\Atlantis\awp.exe” file.

[admin]

I am sorry, but you did not do this. I suggested to install to a different drive ("C:" for example). You installed to the same "G:" drive. I suggested to install as portable. You did not install as portable because you cannot install as portable to the "Program Files" folder. The entire Help article on portability is a 3-minute read:
https://www.atlantiswordprocessor.com/e ... rtable.htm


OK, if for some reason the "G:" drive is the only available drive in your system, please follow these simple steps:

1. Run the setup file of Atlantis.

2. On the "Choose destination folder" tab of the setup, paste the following text to the edit box:

G:\Portable apps\Atlantis

and check the "Install as portable" box.

3. Complete the install. This would create a new clean portable copy of Atlantis.

Run the "awp.exe" file from "G:\Portable apps\Atlantis" to launch this portable copy.


Another suggestion. Open the "G\Teresa\Documents\Atlantis" folder with the file manager, and rename the "Spellcheck" folder to anything else (for instance, "_Spellcheck"). Then run your standard copy of Atlantis by double-clicking the Atlantis Desktop shortcut.

[gentje]

Success, at last. Thank you!!

I will note, however, that Atlantis was installed initially to my C: drive, not my G: drive, so I thought I had followed your instructions.

Either way, all set now. I really appreciate you sticking through this with me. I had no idea how dependent I was on AWP until suddenly I couldn't use it!

I am sorry, but you did not do this. I suggested to install to a different drive ("C:" for example). You installed to the same "G:" drive. I suggested to install as portable. You did not install as portable because you cannot install as portable to the "Program Files" folder. The entire Help article on portability is a 3-minute read:
https://www.atlantiswordprocessor.com/e ... rtable.htm


OK, if for some reason the "G:" drive is the only available drive in your system, please follow these simple steps:

1. Run the setup file of Atlantis.

2. On the "Choose destination folder" tab of the setup, paste the following text to the edit box:

G:\Portable apps\Atlantis

and check the "Install as portable" box.

3. Complete the install. This would create a new clean portable copy of Atlantis.

Run the "awp.exe" file from "G:\Portable apps\Atlantis" to launch this portable copy.


Another suggestion. Open the "G\Teresa\Documents\Atlantis" folder with the file manager, and rename the "Spellcheck" folder to anything else (for instance, "_Spellcheck"). Then run your standard copy of Atlantis by double-clicking the Atlantis Desktop shortcut.

[admin]

OK, but what was the problem, and how did you solve it?

[Robert]

Teresa, could you please do the following?
1. Right-click the Windows icon and choose Windows Terminal (Admin).
2. Click the down arrow icon and choose Command Prompt.
3. Copy, paste, then run the following command-line:
echo %programfiles(x86)%
Windows will tell you which folder it considers as the official folder to install non portable applications.
This will be the Windows system folder where a non portable copy of Atlantis should be installed.
HTH
Robert

[gentje]

I followed your instructions and installed the portable copy.

It has now happened AGAIN. However, I think I know what the issue is. My computer went to sleep while I had Atlantis open. This never used to be an issue, but I think the same thing happened last weekend as well, but I can't say for sure.

I will rinse and repeat the installing a portable version and see what happens.

OK, but what was the problem, and how did you solve it?

[gentje]

I don't have that option on my Win10 Pro Start Button menu

WindowsStartButtonMenu.png (24.16 KiB) Viewed 10727 times

Teresa, could you please do the following?
1. Right-click the Windows icon and choose Windows Terminal (Admin).
2. Click the down arrow icon and choose Command Prompt.
3. Copy, paste, then run the following command-line:
echo %programfiles(x86)%
Windows will tell you which folder it considers as the official folder to install non portable applications.
This will be the Windows system folder where a non portable copy of Atlantis should be installed.
HTH
Robert