Dear Technical Services Manager:

Your technician, Ms. Sharon Almstadt, really helped me out of a frustrating situation, and I’d like to commend both her work and your company for the help I’ve received.

I had purchased your top-of-the-line plain paper fax machine Model 600Q but was having endless difficulties getting help in using even the machine’s most basic features. A copy of my original letter to you outlining my difficulties is attached.

Ms. Almstadt called me not once, but several times, to make sure I was getting the answers I needed to make my fax machine fully operational. On one occasion she spent more than an hour on the telephone with me—even staying beyond her normal quitting time—to help me sort out a problem we eventually learned resulted more from a faulty phone line than from any deficiency with your product.

If making talented technicians like Ms. Almstadt truly available to your customers is an indication of the service I can expect in the future, you can be sure I’ll recommend Technocomm machines to all of my business associates.

Sincerely yours,

Morton Hamilton